We ideated, designed, and implemented the technology responsible for reducing time and paper in maintenance reports.


Unilever is a large multinational and holder of many brands that are part of Brazilian’s daily life. Two of these brands are well-known names in their market: Kibon and Ben&Jerry’s, which together represent the largest market share in the Brazilian ice-cream industry.


Behind this successful operation, there are a series of logistical challenges for the ice cream to reach the customers with the desired quality by the end of the day. The complexity of these logistics is even bigger because of the refrigeration needs of the product. Any malfunction of the freezers in the stores, which are, in fact, Unilever’s property, might cause products to get spoiled, which in turn, cause further logistics of replacing these products.


Facing this challenge, Unilever’s Cabinets team, which is in charge of the maintenance of freezers, contacted Espresso Labs. Their goal was to replace an internal process that had been practiced in an analogical manner, and that wasn’t up to the high standards of sustainability of the company.

The goal was simple: to turn a 100% pen and paper process into a digital solution, which should be light enough to run on any smartphone from the maintenance staff.

Espresso’s Methodology


With the contribution of the area’s leader, the Espresso Labs team applied its Inception process to refine the idea, define the features of the app, outline the problem to be solved, and identify all technological constraints associated with devices that would receive the app.

Unilever’s team had already prepared a preliminary data collection with their technicians, which helped kickstart this process.

1. Prototyping

After the Inception phase, we started prototyping the app by sketching all the screens in the system. From the beginning, a member of the development team accompanied the designers to ensure the lightness of the app on the technical end, which is vital when considering smartphones with less processing power.

2. Development

After the prototype was ready, we reached the Delivery phase, in which the development team followed the guidelines of the prototype to program the system. From the start, the team was aware that the technological infrastructure of the solution should be scalable and secure for a company of Unilever’s stature.

The final result, called Digilaud, is an app that is light, efficient, and safe. Digilaud empowers the maintenance crew to create digital reports directly from their phones.

Project Stats

3 years

years working together


reports created with the app


process shortened from 1 week to 1 day


increase in data safety