Skip to main content
Espresso Labs

How to choose the ideal technology supplier for business software development and digital platforms.

Companies, whether large or small, face challenges when searching for technology service providers, such as custom business software development.

Selecting the right partner can be a complex task, requiring the evaluation of various options, considering budgets, understanding specific business needs, and ensuring the quality and efficiency of the service.

Making the wrong choice can result in negative consequences, such as low-quality software, project delays, and customer dissatisfaction. To strategically address these challenges, we have compiled a shortlist of the best practices to assist you in this search and procurement journey:

Conduct a thorough market research.

A comprehensive research is essential to identify reliable and reputable companies.

Utilize search engines, social media, and specialized platforms to find technology service provider options. For example, platforms like Clutch focus on providing detailed project hosting and customer feedback.

Finding reviews and comments from other clients can provide a clearer understanding of the quality of the service. Relevant certifications and quality seals, such as Great Place to Work, also reinforce the provider’s authority.

Evaluate the supplier's experience and expertise.

It is important to assess their experience and expertise in similar projects to your demands.


Review their portfolio and investigate if they have experience in software development within your industry. Additionally, verify if the company has the ability to adapt to the specific needs of your project, such as security requirements, integrations, and functionalities.

Consult references from other clients.

Consulting references from other clients is a valuable way to gain insights into the quality of service provided by the vendors.

Request references from previous projects and reach out to these clients to obtain feedback on their experience and results. This can help you make a more informed and secure decision.

Involve key stakeholders in the decision-making process.

It is essential to involve key stakeholders and internal authorities in the decision-making process, such as Tech Leads, Project Managers, purchasing departments, and investors.

They can provide valuable information about the business needs and ensure that the choice aligns with the company’s goals and strategies. Collaboration and internal alignment can guarantee a more comprehensive and well-informed approach to the selection.

Thoroughly analyze the services offered.

A detailed analysis of the services offered is crucial to ensure the quality and efficiency of the software developed.

Make sure there is a UX Design department, as well as research and usability testing, overseeing these aspects of the project, as they are fundamental to the success of custom enterprise software. Also, verify the development approach, methodologies used, delivery timelines, and post-implementation support.

By following these best practices, investments in digital platforms or software will be better utilized, with a higher chance of success and a better understanding of the technology project development. A high-quality custom enterprise software that meets specific business needs and provides an excellent user experience is definitely capable of boosting the company’s competitiveness in the market.